Privacy Policy

At Oriens eTech ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Company information and job title
• Professional details relevant to our services
• Communication preferences
• Information you provide when requesting demos or contacting us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral sources
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our AI-powered solutions and services
• Responding to your inquiries and providing customer support
• Scheduling and conducting product demonstrations
• Sending you relevant information about our products and services
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Marketing and promotional communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Legal Requirements: When required by law or to protect our rights and safety
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response procedures

5. Cookies and Tracking Technologies

Our website do not use cookies and similar tracking technologies to enhance your browsing experience.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct or update your information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability
• Right to opt-out of marketing communications

8. International Data Transfers

If you are located outside of Malaysia, please be aware that your information may be transferred to and processed in Malaysia, where our servers are located. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.